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Archives: FAQs

Which shipping methods/carriers you use to deliver the item?

We ship the item through Hong Kong Post airmail with tracking, we also use SF express for places without airmail postage service from Hong Kong.

Who is responsible for the customs duties and import taxes?

Customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and buyers should inquire their local post office and custom …

Why are Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal and Przelewy24 (P24) payment option are not showing at checkout?

You need to choose Euro as the display currency in order for Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24) payment options to be shown at the check out page.

Why is my order being canceled and refunded before it shipped?

We will cancel and refund your order if the item is out of stock, damage before the order shipped or there is an issue with shipping such as airmail service …

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