Can I change my payment details?
Once your order is confirmed, you cannot change your payment details.
Do you ship to a Hong Kong address?
Since we are a travel website aiming for tourists of Hong Kong and our products are from Hong Kong, we are currently only ship the product to an address outside …
Do you store any credit card information?
All of the credit card information and transaction are stored (if you choose to save card information for future purchase) and process through Stripe payment gateway: https://stripe.com We do not …
How can I track my order?
Once the order is shipped, we will sent you a confirmation email along with the tracking number for your reference. You could track the order at the Hong Kong Post …
How do I know whether my order has shipped?
We will sent you a confirmation email along with the tracking number once the order has shipped, please input a valid email address at checkout.
How long is the handling time before the order being shipped?
The handling time for each order normally takes 1-4 business days (according to the Hong Kong general calendar) before being shipped.
Is there a limit on the quantity of item per order?
The maximum quantity of items per order is 3. That is to ensure that the order’s size and weight are not exceed the limitation of the courier/post service
The tracking state of my order does not update, what should I do?
If the tracking state of the order has not been updated for 2 weeks time, please contact our support by email [email protected] with the tracking number, we will issue an …
What Payment Types Do You Accept?
We accept all major payment cards: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card. We also accept Alipay, Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, …
Which countries do you deliver to internationally?
We ship to most countries in the world. The shipping fee will be shown to those countries which we ship to after shipping after has inputted.